Refund Policy

At Brivon Trends, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer refunds under the following conditions.

1. Eligibility for Refunds

You may request a refund if:

• The product is unused, in its original packaging, and in the same condition as received.

• The request is made within 7 days of delivery.

• You provide valid proof of purchase.

• The item is defective, damaged, or incorrect.

2. How to Request a Refund

To initiate a refund:

1. Contact us at care.brivontrends.com with your order number and reason for the refund request.

2. Attach clear photos if the product is damaged or incorrect.

3. Wait for approval – We will review your request within 3 business days.

4. Return the product – If approved, we will provide return instructions.

5. Receive your refund – Once we receive and inspect the item, we will process your refund within 5-7 business days.

3. Refund Method

• Refunds will be credited to your original payment method.

• Shipping fees are non-refundable, except in cases of defective or incorrect items.

• Refund processing time: 5-7 business days after approval.

4. Items Not Eligible for Refunds

• Used or damaged items (unless defective upon arrival).

• Personalized or customized products.

• Final sale, clearance, or promotional items.

• Gift cards.

5. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment provider, as processing times may vary.

• If you still have issues, contact us at care@brivontrends.com for assistance.

 

 

*Please note Brivon Trends reserves all the rights to make changes in the policy without any prior notice.*